Firestone Complete Auto Care

Ulric Mitchell 2 months ago

DO NOT GO HERE. TIRE WAS FILLED WITH WATER. At first, the reason to not go here was poor service on a tire balance. I went in to get a 65-70mph slight shimmy fixed, when I left the first time I couldn’t get up to 55mph. I brought it back and gave the benefit of the doubt in that maybe a tire got missed and put back on. They did a second balance on it, couldn’t get it up to 45 without having a TERRIBLE shake on it. The technician claimed there was fix-a-flat in the tire however the tires are brand new and never has had fix-a-flat in them. By this time it was close to closing time and I drove 40mph all the way home 45mins away. The next day, I took the truck to Midas in Heath, OH (great customer service and balancing). The tech came and got me and said that I needed to look at something. THE TIRE WAS FULL OF WATER. I called Firestone to request a refund and to inform them that a tech had filled my tire with water and then put 5 weights on the rim to cover it up. The manager I spoke with said that he wouldn’t refund the tire balance because they “performed” it, that an employee would nEvER do that and it was all because of the “fix-a-flat” that was never in my tires. The manager pro

Alex Marcarello 2 months ago

Great place to get serviced. I always receive exemplary work. Every tech works meticulously as possible, and every issue my car has had is always resolved. It is a very busy store, but I always see them do their best to accommodate every customer that comes in same day. Very consistent and transparent!

Chase E 7 months ago

Very reasonably priced and very good service, we got a flat tire and they didn't have our tire but tracked it down and had our car returned to us within reasonable time. Cant thank Paul enough for his service and kindness and recommendations while visiting in Columbus.

Eddy 7 months ago

Had a very good experience at this location. Brought our car to this location to repair a tire, and for an oil change. When I called ahead, they warned me that they were backed up, and they gave me a realistic expectation of how long the work would take. I dropped off the car Sunday afternoon at 3:30pm, and it was ready for pickup Monday around 8am. They didn’t try to upsell me on any unnecessary repairs, they fixed what I asked them to. They charged me a fair price, $120 in total ($30 for tire repair, and $80 ish for a full synthetic oil change+ tax) The staff at this location are really nice. A gentleman named Alex helped me when I picked the car up, and he was kind enough to offer a discount on the oil change (maybe because the wait time was longer than usual?) I’d recommend this location to anyone in downtown Columbus. Going to the mechanic for anything is always stressful and a pain in the butt, but this experience was as pleasant as going to the mechanic can be.

Miguel Hernandez a year ago

08/01/2025 - First time visiting this Firestone located near the Arena District and was impressed with their service. I made an online appointment for 7:30 am and the services I requested was completed in about 2 hours. I requested for emergency break light changes and brake fluid change. The manager Paul informed me they needed to get the bulbs and kept communicating with me periodically. I waited in the facility. Complimentary coffee, water, and candy available. The other staff members were courteous. Wait time may vary depending on appointment and walk-in requested services. Prices contingent on your requested service.